Coronavirus (covid-19) Update
If your booking is affected you may either rearrange your booking to new dates, with no amendment fee by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.; or receive a full cash refund* if preferred by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
If your booking is due to start on or after 21st February 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.
Thank you once again for your understanding and patience, stay safe
*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Character Cottages as an Agent on behalf of the Owners. Character Cottages is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.
Last updated: 5th January 2021