“Overall a great stay but changing a few things could have made it outstanding.”
The directions for the carpark weren’t great. Having a carpark opposite confused us initially as it was dark when we got there and we incorrectly assumed the space was on there. Milk was a lovely touch but it’s use by date was the date we arrived and we would have welcomed a few tea bags particularly with us not knowing the area and it being quite late when we got there. Shortbread was lovely. Thank you! An information pack about the apartment and surroundings would have helped. The heating didn’t come on on our second morning which we sorted but then we couldn’t switch it off before bed. This made the bedroom very hot which we remedied by switching the radiator off eventually. Lastly we would have welcomed knowing that we could have accessed the high street from either the public path at the end of the street or by going through the courtyard. Getting there in the dark didn’t help and once we realised we did feel pretty stupid. We then fully appreciated the location and for that reason would use the property again. It was so peaceful. Being above a hairdressers we did expect to hear them a bit but we didn’t hear a peep so don’t let that put you off
Thank you for your feedback regarding your stay at Tree Tops. Our pre-arrival information pack gives detailed directions to the free allocated parking space that is directly in front of the property. The owner has provided a local information pack can be found in the property, due to many local business’ choosing to not print flyers and go green, there may be some out-of-date programme, all local information and details of tourist attractions can be found online. Any guests visiting the property have full control over the heating, and instructions are available in the information pack. We have also passed the other issues raised onto the properties management company. We’re thrilled to hear that once you’d figured out the location, you started to appreciate the area. We’d be very happy to welcome you back. Property Owner