“Lovely cottage in the Cotswold.”
Very nice location in Blockley, close to the village center, few meters from the pub. Village in the north of Cotswold not far from the other nice historic villages.
The cottage is confortable, and calm. A beat cold the first two days, and then OK.
The beds are very confortable, and the rooms a good size.
The equipment of the cottage are minimalist and low quality (Ikea for most of them). Only 4 forks, 4 plates, ... which oblige to run the washing machine after each meal.
Owner let logs for 2 days only and then recommend to buy more, Taking into account the price of the rent, it would have been expected to leave more logs (even if logs are cheap).
Character cottages has a nice choice of cottages, but the client service support is very poor, and for some period of time outsourced to another company very unprofessional. They did not recognized the reservation number communicated by Character cottages, and stated that they have "+ 20 cottages with the same name" ?! it took 10mn to find my reservation.
- Stephane, December 2021
Thank you for your feedback regarding your stay at Jackdaw. I will pass on your comments about only 4 plates etc to the owner, but as a rule we advise owners to have enough for double the occupancy. With regards to logs, we do normally only provide a starter pack of logs, but you can buy logs at pretty much any petrol station in the Cotswolds. With regards to our customer service, we pride ourselves in providing a very good level or service and as a rule we do provide this. Unfortunately it sounds like when you spoke to Reservations, it was when we where integrating Character Cottages bookings onto our new system, hence booking numbers would be different. Apologises if it took time to find your booking, but we all have to learn the new process. We hope to welcome you back again in the future and with a smoother booking process for you. Property Owner