“Burford cottage has all the makings of an ideal holiday destination however, we found that although on first arriving everything looked nice and clean it soon became apparent that there was a sweaty odour coming from all the bedding and the carpets to such an extent we had to buy Fabreze and carpet freshener to try and mask it.”
Paint was peeling off the wall behind the TV due to rising Damp and the support in the dining chairs was virtually non existent to the point we had to sit on cushions, also there was a bad smell from the kitchen sink drain. The seal at the bottom of the shower screen was black with mould as was the sink overflow outlet. The hand towel ring by the sink was hanging by a thread and also part of the toilet flush button was missing. There were no pillow protectors on any of the pillows some of which were stained and smelly. We have used your company for a number of years and this is the first time we have been so dissatisfied with one of your properties that we have felt the need to make this complaint, in fact we were so disappointed we decided to return home a day early.
- Michael, September 2023
Hi I’m sorry you encountered problems at our cottage and didn’t enjoy your stay . Generally over the past 8 years we’ve had nothing but positive feedback.
In response to your comments I have carried out the following ,
1. Bought and fitted all new pillows and pillow case protectors as well as new mattress protectors .
2. Replaced the flush button , shower screen seal ,refitted the loose towel ring and cleaned /bleached the sink overflow & kitchen sink .
3. With regards to the possible damp odour I can only think it is either where possibly the bedding may have not been dried straight away after washing but I’m not sure so will check with the cleaning company . . Once I changed everything and the cleaners changed the bedding the smell seemed to disappear.
I have though discovered a small damp patch on the main bedroom wall and after investigation it appears we have a wasps next in the eaves which I think is creating it . I’m wondering wether this is creating any odour as we’ve never had a problem before .(though I couldn’t smell anything ) I’m awaiting a call back from a pest control company to get it dealt with and booked a period of time out on the calendar to remove the nest once they are dead .
The wasps are not inside the cottage though so there are no issues there. .
4. The small area of peeling paint behind the tv will be dealt with shortly .
5. We stay in the cottage quite often and I have to say don’t feel the dining room chairs are a problem but next time we’re there we will check them out and if necessary get replacements .
Like I say we stay here a lot and love our little cottage and if you look back over the years we have had great feedback . Hopefully this is just a blip and we can continue providing a cosy home from home for guests to enjoy .
Property Owner
