Update 05.01.21
Following the latest English government announcement, we will be in touch with any affected customers as soon as possible about their booking.
Thank you once again for your understanding and patience, stay safe

How we’re responding to Covid-19


Last updated: 5th January 2021 11:00


Find out about the changes we’ve made to support our customers, owners, colleagues and the NHS.


Responsible booking policy


VIEW our latest Covid-19 update


We've updated our cleaning guidelines

In light of the recent COVID-19 pandemic, we are providing property owners and suppliers with guidance for cleaning, disinfecting and sanitation of properties during guest change over.

VIEW our cleaning guidelines


Customer guidelines

At Character Cottages we know that your holiday is precious time for you, your family and friends and that’s why we want to make it as hassle free and safe as possible, giving you the peace of mind to sit back and enjoy.

VIEW our Customer guidelines


Government guidance advises that only limited households can mix on a holiday, what does this mean for my booking?

We appreciate that some guests may have bookings that are impacted by government guidance, this is constantly being reviewed and updated and is subject to change. Before deciding whether to travel, customers should ensure they have checked and understood the relevant government guidance that is applicable to their party and party make-up.

If as a result of government guidance or restrictions, the property is available to you but your party mix is against the guidance and you decide you do not wish to travel, we will do our best to facilitate a change of date subject to the property owners agreement, however this is at the full discretion of the property owner.


More COVID-19 documents

Coronavirus (COVID-19) Policy/Guidelines (PDF)

COVID-19 Risk Register (PDF)